Disaster Experience and Hospital Information Systems: An Examination of Perceived Information Assurance, Risk, Resilience, and HIS Usefulness

It is important to understand both the usefulness and the inherent limitations of utilizing retrospective recall memory. Retrospective recall has several potential sources of bias. First, compared with concurrent evaluations that rely on short-term memory, recall that utilizes long-term memory may lead to biases such as selectivity of recall, rationality bias, and so forth (East and Uncles 2008; Glick et al. 1990). Second, respondents’ post-event recall may potentially bias their recall of pre-event experiences, and vice versa, most likely producing consistency of recall between the two. In other words, relying on long-term memory may introduce some biases, resulting in potential differences between consumers’ recalled and actual experiences.